Refund Policy

1. Returns Eligibility

We want you to feel confident trying OneThing.

If you are unsatisfied with your purchase, you may request a return or refund within 30 days of delivery.

To qualify:

• Products must be purchased directly from our website

• Proof of purchase is required

• Requests must be submitted within the eligible refund period

2. Subscription Orders

Subscription orders can be cancelled anytime before the next billing date.

Once a subscription order has been processed or shipped, it cannot be cancelled for that billing cycle.

Future renewals can still be paused or cancelled.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• your order number

• photos of the product

• packaging images if applicable

We will replace the item or issue a refund where appropriate.

4. Non-Refundable Items

We may not accept refunds for:

• heavily used products

• multiple refund requests from the same customer

• orders purchased through unauthorized resellers

• gift cards or promotional items

5. Processing Time

Approved refunds are typically processed within 5–10 business days depending on your payment provider.

Shipping fees may be non-refundable unless the issue was caused by our error.

6. Refund Abuse

To protect against misuse, we reserve the right to refuse refunds if we believe our policy is being abused.

7. Contact Us

For refund or return requests, contact:

Email: support@onething.com

Address: [Insert Business Address]