Privacy Policy

1. Introduction

OneThing ("we," "our," or "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect information necessary to process orders, improve our services, and communicate with you.

This includes:

• Name and email address

• Shipping and billing address

• Payment information (processed securely via third-party providers)

• Order history and product preferences

• Website usage data (pages visited, time on site, device type)

• Communication records (emails, support messages)

3. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Manage subscriptions and billing

• Send order confirmations and shipping updates

• Provide customer support

• Improve our website, products, and services

• Send promotional emails (only with your consent)

• Prevent fraud and protect against misuse

We will never sell your personal data to third parties.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences

• Analyse website traffic and behaviour

• Improve your browsing experience

• Support marketing and retargeting efforts

You can manage cookie preferences through your browser settings at any time.

5. Third-Party Services

We work with trusted third-party providers to operate our business.

These may include:

• Payment processors (Stripe, PayPal)

• Shipping and fulfilment partners

• Email marketing platforms

• Website analytics tools

These providers only access the data necessary to perform their services and are bound by their own privacy obligations.

We do not share your data with any third parties for their own marketing purposes.

6. Data Storage & Security

Your data is stored securely using industry-standard encryption and security protocols.

We retain personal data only for as long as necessary to:

• Fulfil orders and subscriptions

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure.

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent for marketing communications

• Request a copy of your data in a portable format

To exercise any of these rights, email us at support@onething.com.

We will respond within 30 days.

8. Marketing Communications

We only send promotional emails with your explicit consent.

Every marketing email includes an unsubscribe link.

You can opt out at any time — it will not affect your orders or account.

9. Children's Privacy

Our products and services are not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

If we become aware that we have collected information from someone under 18, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes become effective immediately upon posting to this page.

We encourage you to review this page periodically.

11. Contact Us

For privacy-related questions or requests, contact:

Email: support@onething.com

Address: [Insert Business Address]